Report A Problem
What is the nature of the problem?
Unable to record absence
Unable to close absence
Out of hours escalation message
Employee reporting a problem
Manager reporting a problem
Other
Is the caller a bank or agency worker?
No
Yes
Please call your agency or manager directly to report your absence.
First name of caller *
Surname of caller *
Employee ID
Contact telephone number *
Caller's company *
Select company
Baxter
Castledon School
Catholic Care
CHEP
Clifton Hill School
Elysium
ENERCO DOORS & LBS LTD
Fresenius
Guenther Bakeries - UK
Honeydew
Houghton Hams
Infinis
Lemon
MAG - Manchester Airport Group
My Company
OCS
Olympic Foods
PerkinElmer AES Limited
Portesbery School
Rennie Grove Peace
Revvity
STERIS
Stoke Heath Primary School
TCES
Team Metalogic
The Beckmead Trust
Thornton Medical Centre
Vantive
Vertas
ZZ Acme
Other
Caller's work location/department *
Caller's manager *
Include both first and last name or specify in notes why full name was not given
Absence start date *
Is the employee reporting a return to work? *
No
Yes
Expected return to work date *
Confirmed return to work date *
Reason for absence *
Additional details about the absence
Why did you complete this RAP form? *
What is the nature of the problem?
Could not find employee name in the list
Absence overlaps with another record
Absence registration form returned an error message
Request to amend absence details
Employee did not pass DPA check
The system is offline
Language barrier
Call disconnected
Other
Reason for RAP
What details did not match what is shown on Engage?
Employee ID
Date of birth
Department name
Manager name
What answers did the employee give for these instead of what was shown?
Name of call handler *
Message given *
Message given *
* Required fields
